Monthly Capacity Analysis

A quick diagnostic using financial services industry benchmarks to assess your staffing needs

How This Works

This calculator uses industry benchmarks to estimate your monthly staffing needs across four key workload dimensions:

  • Transactions: Routine processing (transfers, redemptions, subscriptions) — benchmark ~400/person/month
  • Client Activities: High-touch work (reviews, rebalances, relationship management) — benchmark ~150/person/month
  • New Accounts: Account setup and onboarding work — benchmark ~20/person/month
  • Manual Hours: Non-automated operational work — benchmark 160 hours/person/month

Enter your actual monthly numbers below. We'll calculate how many people you need based on your workload and operational challenges. The calculation methodology appears at the bottom of this page.

Team baseline
This month's activity
Operational health

How We Calculate Your Headcount Need

Once you enter your numbers above, we'll use this methodology to determine your required staffing:

Step 1: Calculate people needed for each workload dimension

Workload TypeIndustry BenchmarkExample
Transactions400/person/month350 ÷ 400 = 0.9 → 1 person
Client Activities150/person/month120 ÷ 150 = 0.8 → 1 person
New Accounts20/person/month15 ÷ 20 = 0.75 → 1 person
Manual Hours160 hrs/person/month160 ÷ 160 = 1 → 1 person

Step 2: Take the highest number

We use the highest of the four calculations. Why? Because one dimension is typically your bottleneck. In the example above, they're all 1 person, so baseline = 1.

Step 3: Apply stress factor based on your pain point

  • SLA delays or high errors: +10% (operating at the edge)
  • Burnout or too many manual processes: +15% (efficiency is suffering)
  • Can't keep up with growth: +20% (need buffer for scaling)

Example: 1 person × 110% (SLA pain) = 1.1 → 2 people required

These benchmarks reflect financial services industry standards. Your actual needs may vary based on process efficiency, automation, team experience, and organizational structure. That's why your full report includes a detailed methodology section and recommendations for validation.