
A quick diagnostic using financial services industry benchmarks to assess your staffing needs
This calculator uses industry benchmarks to estimate your monthly staffing needs across four key workload dimensions:
Enter your actual monthly numbers below. We'll calculate how many people you need based on your workload and operational challenges. The calculation methodology appears at the bottom of this page.
Once you enter your numbers above, we'll use this methodology to determine your required staffing:
| Workload Type | Industry Benchmark | Example |
| Transactions | 400/person/month | 350 ÷ 400 = 0.9 → 1 person |
| Client Activities | 150/person/month | 120 ÷ 150 = 0.8 → 1 person |
| New Accounts | 20/person/month | 15 ÷ 20 = 0.75 → 1 person |
| Manual Hours | 160 hrs/person/month | 160 ÷ 160 = 1 → 1 person |
We use the highest of the four calculations. Why? Because one dimension is typically your bottleneck. In the example above, they're all 1 person, so baseline = 1.
Example: 1 person × 110% (SLA pain) = 1.1 → 2 people required
These benchmarks reflect financial services industry standards. Your actual needs may vary based on process efficiency, automation, team experience, and organizational structure. That's why your full report includes a detailed methodology section and recommendations for validation.